Pro practiceHead of Claims practice interview
Leading claims strategy, reserving discipline, complex settlements, fraud controls, supplier performance and fair customer outcomes. Practise the 6 questions interviewers ask for this role with follow-ups. Paid plans add scored feedback on every answer.
A Pro practice interview, on the Pro plan from ₦5,000 a month billed yearly, or on Premium.
- Lead
- 20 minutes
- 6 questions
- Scored feedback on paid plans
About the role
This executive interview covers the full claims operation, from complex decisions and reserving to customer outcomes, fraud controls and external suppliers. The panel wants evidence that you can improve performance without creating poor or unfair claim decisions. You should be ready to discuss major events, financial control and leadership across specialist teams.
How to prepare
- Prepare a case where you improved claims performance while protecting decision quality and customer outcomes.
- Review how you monitor reserves, leakage, recoveries, complaints, reopened claims and supplier performance.
- Think through how you would mobilise people and partners after a major loss event.
- Choose a complex settlement where legal, commercial and customer considerations pulled in different directions.
- Prepare an example of using fraud controls without delaying or disadvantaging genuine claimants.
Common mistakes
- Equating lower claim payments with better claims performance.
- Discussing speed without accuracy, fairness or reopened claims.
- Making fraud suspicion sound like proof or treating every claimant as dishonest.
- Ignoring how underwriting, actuarial and claims data should inform one another.
What to expect
A real first-round interview
6 questions the way interviewers ask for this role, with follow-ups when an answer needs more.
Spoken, like the real thing
Speak your answers in your browser or the free desktop app, with live captions. You can ask the interviewer to repeat anything.
Scored on 5 areas
The things this interview weighs most. With a paid plan, your report shows how you did on each one.
A private report
On Plus, Pro and Premium: every answer scored, your strongest lines quoted and what to say differently next time. Interview creators never see it.
More operations practice
Claims Adjuster (Motor Insurance)
Motor claim investigation, repair assessment, liability decisions, fraud indicators and fair settlement handling.
OperationsClaims Analyst (Health Insurance)
Health claim adjudication, benefit checks, provider billing review, utilisation patterns and confidential case handling.
OperationsInsurance Operations Assistant
Supporting policy issuance, endorsements, premium records and hand-offs between sales, underwriting and claims teams.