Hotel Front Office Agent practice interview
Guest check-in, reservations, complaint handling, payments and keeping the front desk calm. Practise the 5 questions interviewers ask for this role with follow-ups. Paid plans add scored feedback on every answer.
Free with an Intaviu account: 320 credits a month, at 10 credits a minute of practice. Private: interview creators never see them.
- Entry
- 15 minutes
- 5 questions
- Scored feedback on paid plans
About the role
A front office agent welcomes guests, checks them in and out, handles reservations and payments and deals with complaints. You are often the first and last face a guest sees. The panel is checking warmth, accuracy and calm under pressure.
How to prepare
- Practise a warm, clear check-in greeting you can deliver naturally.
- Prepare an example of turning an unhappy customer into a satisfied one.
- Think through how you handle an overbooking or a room that is not ready.
- Be ready to explain how you handle cash, card and transfer payments accurately.
- Learn the hotel's rooms, rates and facilities from its public information.
Common mistakes
- Arguing with a guest instead of listening and solving the problem.
- Being careless about payments and cash handling.
- Looking or sounding unprepared, which matters in a front facing role.
What to expect
A real first-round interview
5 questions the way interviewers ask for this role, with follow-ups when an answer needs more.
Spoken, like the real thing
Speak your answers in your browser or the free desktop app, with live captions. You can ask the interviewer to repeat anything.
Scored on 4 areas
The things this interview weighs most. With a paid plan, your report shows how you did on each one.
A private report
On Plus, Pro and Premium: every answer scored, your strongest lines quoted and what to say differently next time. Interview creators never see it.
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