Reservations Agent practice interview
Accurate room bookings, rate explanations, special requests, payment records and helpful phone and email service. Practise the 5 questions interviewers ask for this role with follow-ups. Paid plans add scored feedback on every answer.
Free with an Intaviu account: 320 credits a month, at 10 credits a minute of practice. Private: interview creators never see them.
- Junior
- 10 minutes
- 5 questions
- Scored feedback on paid plans
About the role
This interview focuses on the detail and communication behind hotel bookings. The panel wants to see that you can record information accurately, explain choices fairly, protect guest confidence and resolve mismatched records calmly.
How to prepare
- Practise confirming names, dates, room types, occupancy, rates and special requests in a logical order.
- Review how refundable and non-refundable conditions affect a guest's choice.
- Prepare a customer service example where you corrected an error without blaming anyone.
- Rehearse a concise shift handover for an unresolved reservation.
Common mistakes
- Confirming a booking before checking availability or payment status.
- Quoting a rate without explaining the conditions attached to it.
- Treating a guest's special request as confirmed before checking whether it can be provided.
What to expect
A real first-round interview
5 questions the way interviewers ask for this role, with follow-ups when an answer needs more.
Spoken, like the real thing
Speak your answers in your browser or the free desktop app, with live captions. You can ask the interviewer to repeat anything.
Scored on 4 areas
The things this interview weighs most. With a paid plan, your report shows how you did on each one.
A private report
On Plus, Pro and Premium: every answer scored, your strongest lines quoted and what to say differently next time. Interview creators never see it.
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