Customer Experience Manager
Customer insight, journey design, service standards and cross-team change for better retention.
Customer insight, journey design, service standards and cross-team change for better retention.
Resolving complex order problems, finding journey failures and improving service across support, fulfilment and payments.
Customer experience strategy, journey transformation, insight governance and executive leadership across telecoms channels and products.
Setting airline customer experience strategy across booking, airports, flights, disruption recovery, complaints and service partners.
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