Customer Experience Manager
Customer insight, journey design, service standards and cross-team change for better retention.
Customer insight, journey design, service standards and cross-team change for better retention.
Daily branch controls, cash and transaction balancing, exception handling and dependable customer service.
Preventive and detective controls, branch reviews, reconciliations, fraud response, exception management and control improvement.
Branch and process control testing, exception investigation, reconciliation review, fraud prevention and remediation follow-up.
Operational risk assessment, incident response, control testing, scenario analysis and challenge across banking processes.
Standardising controls, service and operating performance across branches while resolving incidents and building capable operations teams.
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