Customer Support Associate (E-commerce)
Resolving order, payment, delivery and return enquiries across chat and email while keeping customers accurately informed.
Resolving order, payment, delivery and return enquiries across chat and email while keeping customers accurately informed.
Resolving complex order problems, finding journey failures and improving service across support, fulfilment and payments.
Customer journey strategy, service operations, complaint recovery and cross-functional improvement across online orders.
Supporting marketplace sellers with listings, orders, account issues, policy questions and clear escalation notes.
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