Customer Experience Specialist (E-commerce)
Resolving complex order problems, finding journey failures and improving service across support, fulfilment and payments.
Resolving complex order problems, finding journey failures and improving service across support, fulfilment and payments.
E-commerce strategy, profit and loss ownership, digital trading, customer growth and leadership across product, marketing and operations.
Online assortment, product discovery, campaign placement, trading analysis and resolving catalogue issues that hurt conversion.
Daily marketplace controls, order-flow incidents, seller processes, operational measures and continuous improvement.
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