Customer Service Officer (Banking)
Courtesy, accuracy, compliance awareness and calm with the public.
Courtesy, accuracy, compliance awareness and calm with the public.
Transaction monitoring, KYC reviews, suspicious activity investigation and STR reporting.
Investigating monitoring alerts, applying customer due diligence and writing clear escalations under Nigerian financial rules.
Guiding merchants through KYC checks, resolving application gaps and activating payment services without weakening controls.
Customer acquisition, needs-based product recommendations, account activity and responsible retail banking sales.
Loan application checks, policy-based decisions, disbursement controls and accurate handling of borrower records.
Compliance checks, risk registers, regulatory evidence, issue follow-up and clear escalation of suspected breaches.
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