Card Operations Officer
Card issuance support, transaction exceptions, settlement reconciliation, disputes and operational controls.
Card issuance support, transaction exceptions, settlement reconciliation, disputes and operational controls.
Assessing card and payment disputes, gathering evidence, meeting scheme timelines and balancing recovery with fair customer outcomes.
Digital banking requirements, customer journeys, product performance, controls and cross-team delivery.
Daily control of mobile and online banking transactions, incidents, reconciliations and service performance.
Merchant prospecting, payment solution sales, pipeline control and activation of signed businesses.
Monitoring payment flows, resolving failed or delayed transactions and improving reliable daily operations.
Payment API integration, webhook reliability, idempotency, reconciliation and partner troubleshooting.
Reconciling payment records across internal ledgers, processors and bank statements, then investigating breaks and protecting financial accuracy.
Checkout conversion, payment reliability, roadmap trade-offs and safe recovery from failed or uncertain transactions.
Managing settlement cycles, funding positions, payment exceptions and partner coordination while protecting customer and merchant balances.
Risk-based testing of payment APIs, transaction states, provider failures, reconciliation and production releases.
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