JobsLead and manager20 minPro
ProCustomer Experience Operations Manager (Telecommunications)
Contact centre performance, digital care, complaint resolution, workforce coordination and service recovery for telecoms customers.
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JobsExecutive20 minPro
Head of Customer Service (Utilities)
Setting utility customer strategy across billing, outages, complaints, digital channels and frontline service recovery.
JobsExecutive20 minPro
Head of Customer Support (Fintech)
Support strategy, payment incident response, complaint quality and leading multi-channel teams through demand spikes.
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