Cancelling a plan
You can cancel anytime from Billing. Your plan stays on until the end of the period you paid for, then moves to the free plan, and nothing more is charged.
Refunds on plans
We don't refund partial periods, except where the law requires it.
Refunds on credits
Bought credits last 12 months from your latest top-up and aren't refundable, except where the law requires it. If a refund is given, unspent credits from that purchase are removed.
Orders outside Nigeria
Paddle.com is the merchant of record for orders paid in US dollars, so it handles their refunds. You can ask through the link on your Paddle receipt or at paddle.net, and its buyer terms apply.
Orders in Nigeria
For payments in naira, write to [email protected] with the payment's reference.
