Head of Customer Support (Fintech)
Support strategy, payment incident response, complaint quality and leading multi-channel teams through demand spikes.
Support strategy, payment incident response, complaint quality and leading multi-channel teams through demand spikes.
Payment monitoring, exception handling, accurate records and timely escalation of failed or delayed transactions.
Investigating payment product issues, guiding users and turning support evidence into useful product feedback.
Enterprise onboarding, adoption, service recovery, renewal risk and measurable customer outcomes for fintech accounts.
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