Customer Support Associate (E-commerce)
Resolving order, payment, delivery and return enquiries across chat and email while keeping customers accurately informed.
Resolving order, payment, delivery and return enquiries across chat and email while keeping customers accurately informed.
Order checks, stock allocation, picking coordination, dispatch readiness and resolving fulfilment exceptions.
Online order processing, stock and listing accuracy, fulfilment exceptions, marketplace updates and customer coordination.
Sales and stock analysis, category reporting, data quality checks and clear recommendations for online trading teams.
Analysing shopping funnels, investigating product changes and turning customer behaviour data into clear product recommendations.
Handling returned orders, checking item condition, coordinating refunds and finding the causes of repeat returns.
Supporting marketplace sellers with listings, orders, account issues, policy questions and clear escalation notes.
Vendor onboarding, performance follow-up, catalogue and fulfilment issues, and commercially sound marketplace relationships.
Maintaining accurate product listings, checking attributes, resolving duplicate records and improving catalogue quality.
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