Customer Experience Operations Manager (Telecommunications)
Contact centre performance, digital care, complaint resolution, workforce coordination and service recovery for telecoms customers.
Contact centre performance, digital care, complaint resolution, workforce coordination and service recovery for telecoms customers.
Regional revenue growth, dealer execution, territory planning, sales forecasting and leadership of dispersed telecoms teams.
Core service assurance, major incident leadership, change governance, vendor control and operations team performance.
Telecoms licence compliance, regulatory submissions, policy analysis and coordination of responses across technical and commercial teams.
Radio network planning, capacity forecasts, site prioritisation, spectrum use and leadership of planning delivery.
Tower portfolio maintenance, structural and site risk, tenancy changes, contractor control and infrastructure performance.
Site power resilience, battery and generator strategy, energy cost control, maintenance and remote-site performance.
Transport capacity strategy, resilient route design, investment planning and delivery across fibre and microwave networks.
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