Digital Channels Operations Officer
Daily control of mobile and online banking transactions, incidents, reconciliations and service performance.
Daily control of mobile and online banking transactions, incidents, reconciliations and service performance.
Growing wallet activation, funded usage and retention through funnel analysis and disciplined experiments.
Designing safe cash and voucher assistance through market analysis, delivery controls, reconciliation and feedback.
Wallet funnel analysis, transaction behaviour, experimentation, metric design and diagnosis of customer drop-off.
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