Customer Experience Manager
Customer insight, journey design, service standards and cross-team change for better retention.
Customer insight, journey design, service standards and cross-team change for better retention.
Skin consultations, safe facial treatments, client records, aftercare and consistent standards across the therapy team.
Natural hair consultation, healthy styling, texture-aware product choices, client education and support for junior stylists.
Commercial store presentation, seasonal launches, planogram standards, local adaptation and measurement of display performance.
Luxury client styling, wardrobe recommendations, discreet relationship building, commercial results and coaching on the shop floor.
End-to-end financial service journeys, research synthesis, service blueprints and practical improvements across digital and operational touchpoints.
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