Customer Service Officer (Banking)
Courtesy, accuracy, compliance awareness and calm with the public.
Courtesy, accuracy, compliance awareness and calm with the public.
Transaction monitoring, KYC reviews, suspicious activity investigation and STR reporting.
Verifying customers and businesses, assessing ownership and source of funds, and completing risk-based due diligence reviews.
Guiding merchants through KYC checks, resolving application gaps and activating payment services without weakening controls.
Customer needs analysis, responsible product recommendations, portfolio growth and accurate account servicing.
Customer acquisition, needs-based product recommendations, account activity and responsible retail banking sales.
Customer conversations, account services, accurate record keeping and responsible handling of branch requests.
Reviewing payment alerts, identifying suspicious patterns, tuning monitoring rules and documenting defensible decisions.
Alert investigation, customer and transaction analysis, defensible case decisions, escalation and confidential financial crime reporting.
Loan application checks, policy-based decisions, disbursement controls and accurate handling of borrower records.
Monitoring insurance controls, interpreting regulatory obligations and following compliance issues through remediation.
Client discovery, suitable investment proposals, portfolio reviews and trusted long-term relationship management.
Name and payment screening, alert disposition, escalation, list updates and accurate handling of possible sanctions matches.
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