Airline Ticketing and Reservations Agent
Booking itineraries, explaining fare conditions, changing tickets and resolving passenger requests accurately across sales channels.
Booking itineraries, explaining fare conditions, changing tickets and resolving passenger requests accurately across sales channels.
Managing bookings, fare rules, ticket changes, payments and passenger queries with speed and accuracy.
Check-in, boarding, passenger enquiries and accurate handling of disruptions within airline procedures.
Supervising check-in and boarding, resolving disrupted journeys and keeping passenger service safe, accurate and on time.
Leading the cabin team through safety procedures, onboard incidents, service recovery and demanding passenger situations.
Managing cabin safety standards, crew capability, service consistency and performance across a flying workforce.
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